Terms of use

These terms govern access to and use of the Talaria service operated by Talaria Limited("Talaria", "we", "us"), including the dashboard at one.newtalaria.com, the ingest API, and related websites. By creating an account or using the service, you agree to these terms. If you use Talaria on behalf of an organisation, you represent that you have authority to bind that organisation.

The service

Talaria provides error tracking, issue grouping, SDK-native application performance, alerts, and related features as a hosted software-as-a-service offering. Marketing pages on this site are informational. We may update features over time; plan entitlements are described on our pricing page.

Accounts

You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account and for API keys issued to your projects. Notify us promptly of unauthorised use.

Acceptable use

You must not:

• Abuse ingest endpoints or attempt to bypass metering or security controls
• Access another customer's data without authorisation
• Use the service to process unlawful content, malware distribution, or other illegal activity
• Reverse engineer the service except to the extent permitted by law
• Resell or provide the service to third parties except as an authorised partner

We may suspend or terminate accounts that violate these terms or pose a risk to the service or other customers.

Customer content

You retain ownership of data you submit to Talaria ("Customer Content"). You grant us a licence to host, process, and display Customer Content solely to provide and improve the service. You represent that you have the rights needed to submit Customer Content and that doing so does not violate applicable law or third-party rights.

Billing

Plan limits, meters (accepted events and retained session replays), overage, and spending caps are described on the pricing page. Fees are charged in accordance with your selected plan and billing interval. Where required for New Zealand customers, prices may be displayed GST-inclusive. Unpaid amounts may result in suspension of paid features. Enterprise agreements may include custom commercial terms that prevail over these terms where they conflict.

Intellectual property

Talaria and its software, branding, and documentation remain our property or that of our licensors. These terms do not grant you any rights to our trademarks except as needed to refer to the service in good faith.

Confidentiality

Each party agrees to protect the other's confidential information with reasonable care and use it only for purposes of the relationship. Customer Content is treated as your confidential information.

Warranties and disclaimers

We provide the service using reasonable skill and care. Except as expressly stated, the service is provided "as is" to the fullest extent permitted by law. Nothing in these terms excludes rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 that cannot be excluded, including where you are a consumer in New Zealand and those Acts apply.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or related to the service in any twelve-month period is limited to the fees you paid us for the service in that period (or NZD 100 if you are on a free plan). These limitations do not apply to fraud, wilful misconduct, or liabilities that cannot be limited by law.

Indemnity

You will indemnify Talaria against claims arising from your Customer Content or your unlawful use of the service, except to the extent caused by our breach of these terms.

Termination

You may stop using the service and close your account at any time. We may suspend or terminate access for material breach, non-payment, or risk to the service. Upon termination, your right to access the service ends; provisions that by nature should survive (including IP, liability, and governing law) will survive.

Governing law

These terms are governed by the laws of New Zealand. The courts of New Zealand have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect our intellectual property or confidential information.

Changes

We may update these terms by posting a revised version on this page. For material changes affecting paid customers, we will provide reasonable notice where practicable. Continued use after the effective date constitutes acceptance.

Contact

Questions about these terms: [email protected]. See also our privacy policy.